The right heat pump and installation, easily arranged

Switching to a heat pump may seem complicated, but it is actually very easy. Our process has five simple steps.

1

Savings check

Start the savings check and tell us about your home. We can then offer initial advice and an indication of your potential savings.

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2

Consultation

Choose an installer from our network of more than 200 professionals! From local installation companies to our nationwide partners, there is always an installer near you.

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3

Quote & planning

Your chosen installer turns your home’s needs into a clear plan, including a competitive quote. Happy with it? Start counting down to installation day. Not quite right? Try one of our other partner installers until you find your perfect match.

Check your savingsBook a consultation
4

Installation

The day has arrived: your Weheat heat pump is here! Your installer will fit it professionally and show you around the Weheat app. In some cases, it is all done in a single day.

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5

Ready for the future

A Weheat heat pump saves you money on energy (goodbye, gas price worries), prepares your home for the future and increases its value. Three benefits in one! Your new Weheat heat pump brings a whole new meaning to living comfortably.

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Always an installer nearby

Your choice

Choose an installer from our extensive network of local installation companies and nationwide partners.

Personalised advice

Discuss the options with your installer and agree on a price. You will also receive a clear schedule straight away.

Quick and professional

Our installers are trained to maintain quality and expertise. Your Weheat heat pump will be installed in no time.

Request a consultation

A look behind the scenes

Want to see the heat pump up close? On Saturdays, you can visit our factory in Duizel to explore our range.

Book a factory tour

Frequently asked questions

Returns & exchanges

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Ordering & delivery

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Maintenance & service

What can I do to keep my heat pump in good condition?

Keep the outdoor unit clear of leaves, snow and dirt, and make sure the ventilation grilles are not blocked.

Does my heat pump need maintenance?

That depends on your home and system. Contact your installer for the best advice on any maintenance requirements.

Subsidies & financing

How do I apply for a subsidy?

Apply for the ISDE subsidy through rvo.nl. You will need an invoice and product registration code from your installer. The application is straightforward and entirely online. Many installers will help you, and some, such as our partner Coolblue, handle the whole process for you.

Safety & certification

What about fire safety and the use of propane?

Weheat heat pumps use propane (R290), a natural refrigerant that is both environmentally friendly and energy-efficient. Unlike some synthetic refrigerants, propane is also PFAS-free. One drawback is that it is highly flammable, but the heat pump contains only a small amount, fully sealed in a closed circuit. The design therefore minimises the risks.

Are Weheat heat pumps safe?

Weheat’s CE-certified heat pumps are designed with safety and sustainability in mind and meet European safety standards. The casing is made of EPP, a lightweight, flexible and shock-absorbing material. This reduces wear and extends the life of your heat pump!

We also work with certified installers to ensure a safe, high-quality installation.

What does Weheat do with my data?

We use your data to keep your heat pump working intelligently and efficiently. This includes settings, consumption and fault codes, helping us improve performance and resolve problems faster. All data is encrypted within Vodafone’s secure network. You remain in control and can request access to your data at any time. We continually check and improve our security to keep your data safe. Want to know more? Download the Privacy Statement 

Product information

How does a heat pump work?

Simply put, a heat pump extracts heat from the outside air and uses it to heat your home. In a hybrid system, it works alongside your boiler, which only helps on the coldest days or when hot water demand is high. An all-electric system lets you say goodbye to gas completely.

View our articles for more information!

Warranty & repairs

How long is the warranty on my heat pump?

A statutory two-year manufacturer’s warranty applies. Ask your installer for any additional warranty terms.

Are you an installer? View our General Terms and Conditions of Sale and Delivery.

What should I do if my heat pump reports a fault?

Contact the installer who fitted your heat pump. Many faults can be resolved remotely through Weheat’s 4G network, saving time and a visit to your home.

Costs & savings

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Installation & fitting

Does Weheat arrange installation?

We work with accredited installers throughout the Netherlands. They handle the installation from start to finish, including advice, fitting and commissioning.

How long does installation take?

Installation takes between one and three days, depending on your home and chosen system. Ask your installer for a more accurate estimate for your home.

Does my home need alterations for a heat pump?

Whether your home needs alterations depends on your current system and the installation you want. Weheat heat pumps are designed to work with almost any existing boiler. In some cases, extra insulation or replacement radiators may be needed. Our installer will assess this during the survey and give you honest advice. Book an advice appointment with an installer near you.

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