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Step-by-step guide

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Another question?

Browse the frequently asked questions, organised by category.

Frequently asked questions

A look behind the scenes

We do more than develop our own heat pumps: we manufacture them too. Our heat pumps roll off the production line at our advanced factory in Duizel. Curious how it works? Join a Saturday tour to see our work up close and watch a heat pump come to life. It is also the perfect opportunity to ask all your questions about our products and how heat pumps work.

Book a factory tour

See our heat pumps up close

Book a visit with one of our installers

Isolar

4.8
Nieuw-Schoonebeek
By appointment: https://isolar.nl/

Hoes Installatie

3,7
Lisse
By appointment: hoesinstallatie-duurzaam.com

Heijnens Comfort & Energie

4.4
Valkenburg
By appointment: https://www.heijnenstechniek.nl/

Mulder Duurzame Techniek

4.9
Leek
By appointment: https://www.mulderduurzametechniek.nl/

1KOMMA5

4.2
Deventer
By appointment: https://1komma5.nl/

JustFire

4,2
Tegelen
All models in an open showroom

Gunst Warmtetechniek

4.2
Den Haag
By appointment: gunstwarmtetechniek.nl

NBI Duurzaam

4.6
Hengelo
By appointment: https://nbiduurzaam.nl/

Becker installatietechniek

4.0
Nieuwe Pekela
By appointment: https://becker-installatietechniek.nl/

WTS Duurzaam

4.7
Winschoten
By appointment: www.wts-duurzaam.nl/

ECO Green Hof van Twente

4.6
Goor
By appointment: https://www.ecogreentwente.nl/

Grijs naar Groen

5
Zeist
By appointment: grijsnaargroen.nl/

Rouwenhorst Installatietechniek

3.5
Haaksbergen
By appointment: https://rouwenhorstduurzaamwonen.nl/

VD Ruitenbeek Installaties

4.9
Apeldoorn
By appointment: https://www.vdruitenbeek.nl/

Schimmel Installatietechniek

4.7
Barneveld
By appointment: https://schimmeltechniek.nl/

Installatiebedrijf Eppink

0
Tubbergen
By appointment: https://installatiebedrijfeppink.nl/

TVN Installaties

4.5
Hengelo
By appointment: https://tvninstallaties.nl/

Kerkhof Technische Installaties

4,7
Rhenen
By appointment: www.kerkhof-rhenen.nl

Greenworld

4.9
Maasbree
By appointment: www.greenworld.nl

Cornelissen installatietechniek

3.4
Arnhem
By appointment: https://www.cornelissenbv.nl/

WoonWijzerWinkel Vlaardingen

3.6
Vlaardingen
By appointment: www.woonwijzerwinkel.nl

Frequently asked questions

General questions

Why choose a Weheat heat pump?

Weheat develops and manufactures its heat pumps here in the Netherlands, at our factory in Duizel. That means direct communication, high quality and systems tailored to Dutch homes.

We believe in optimisation, so we keep improving our products after purchase. Last year, for example, a software update made our heat pumps 21% quieter. Every customer benefited, including those who already owned a Weheat heat pump. Choose Weheat for a smart, sustainable solution built for the future. Made in the Netherlands.

How much does a Weheat heat pump cost?

The price of a heat pump consists of several parts: the system itself (indoor and outdoor units), installation and any necessary extras. These might include additional insulation, or a hot water cylinder and buffer tank for an all-electric system.

Available subsidies reduce the purchase cost!

The Flint starts at €1,304, excluding installation. The total cost depends on your home. A free, no-obligation advice appointment gives you a clear picture of the costs for your situation. Request one with an installer near you.

How much can I save?

A hybrid heat pump can reduce your gas consumption by up to 80%, depending on insulation and your heat distribution system. Choose all-electric and you can eliminate gas consumption entirely. Have solar panels too? You can also lower electricity costs and soon have a largely self-sufficient home.

How does a heat pump work?

Simply put, a heat pump extracts heat from the outside air and uses it to heat your home. In a hybrid system, it works alongside your boiler, which only helps on the coldest days or when hot water demand is high. An all-electric system lets you say goodbye to gas completely.

View our articles for more information!

What is low-temperature heating?

Low-temperature heating warms your home with water at 35–55 degrees, instead of the 70–80 degrees used by a traditional boiler. Your home is heated more evenly and humidity stays more balanced. Comfortable warmth without dry air.

A heat pump is specifically designed to work at low temperatures. This makes the system efficient, quiet and economical.

Returns & exchanges

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Ordering & delivery

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Maintenance & service

What can I do to keep my heat pump in good condition?

Keep the outdoor unit clear of leaves, snow and dirt, and make sure the ventilation grilles are not blocked.

Does my heat pump need maintenance?

That depends on your home and system. Contact your installer for the best advice on any maintenance requirements.

Subsidies & financing

How do I apply for a subsidy?

Apply for the ISDE subsidy through rvo.nl. You will need an invoice and product registration code from your installer. The application is straightforward and entirely online. Many installers will help you, and some, such as our partner Coolblue, handle the whole process for you.

Safety & certification

What about fire safety and the use of propane?

Weheat heat pumps use propane (R290), a natural refrigerant that is both environmentally friendly and energy-efficient. Unlike some synthetic refrigerants, propane is also PFAS-free. One drawback is that it is highly flammable, but the heat pump contains only a small amount, fully sealed in a closed circuit. The design therefore minimises the risks.

Are Weheat heat pumps safe?

Weheat’s CE-certified heat pumps are designed with safety and sustainability in mind and meet European safety standards. The casing is made of EPP, a lightweight, flexible and shock-absorbing material. This reduces wear and extends the life of your heat pump!

We also work with certified installers to ensure a safe, high-quality installation.

What does Weheat do with my data?

We use your data to keep your heat pump working intelligently and efficiently. This includes settings, consumption and fault codes, helping us improve performance and resolve problems faster. All data is encrypted within Vodafone’s secure network. You remain in control and can request access to your data at any time. We continually check and improve our security to keep your data safe. Want to know more? Download the Privacy Statement 

Warranty & repairs

How long is the warranty on my heat pump?

A statutory two-year manufacturer’s warranty applies. Ask your installer for any additional warranty terms.

Are you an installer? View our General Terms and Conditions of Sale and Delivery.

What should I do if my heat pump reports a fault?

Contact the installer who fitted your heat pump. Many faults can be resolved remotely through Weheat’s 4G network, saving time and a visit to your home.

Costs & savings

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Installation & fitting

Does Weheat arrange installation?

We work with accredited installers throughout the Netherlands. They handle the installation from start to finish, including advice, fitting and commissioning.

How long does installation take?

Installation takes between one and three days, depending on your home and chosen system. Ask your installer for a more accurate estimate for your home.

Does my home need alterations for a heat pump?

Whether your home needs alterations depends on your current system and the installation you want. Weheat heat pumps are designed to work with almost any existing boiler. In some cases, extra insulation or replacement radiators may be needed. Our installer will assess this during the survey and give you honest advice. Book an advice appointment with an installer near you.

Product information

How does a heat pump work?

Simply put, a heat pump extracts heat from the outside air and uses it to heat your home. In a hybrid system, it works alongside your boiler, which only helps on the coldest days or when hot water demand is high. An all-electric system lets you say goodbye to gas completely.

View our articles for more information!

About the app

What does the Weheat app do?

Use the app to control your heat pump, view energy use and get smart insights to save energy. Stay in control of both comfort and costs.

How do the app’s insights work?

The app uses data from your heat pump and its surroundings to give you insights into energy use and performance. You can see how efficiently your system is working and where you can save. Want to know more? Visit our support page.

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For professionals and business partners

Have a business enquiry, press request or need technical support as an installer? Fill in the form and we will be happy to help.

For Weheat users and anyone interested

Want to know more about a Weheat heat pump, or already have one at home? Contact your installer directly. They know your situation best and will be happy to help.
Do not have an installer yet? Use our Book a consultation option to request advice without obligation. This helps you get the right answer quickly and keeps communication clear and direct.

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